Frequently Asked Questions

Welcome to our support center. Here you will find answers to all of our most common questions. If you cannot find an answer below, please email us at:



What is Content Mates?

Content Mates is a technology-enabled content marketing service that pairs businesses and agencies up with high-vetted, 5-star U.S based content writers. Our service allows founders to offload time-consuming tasks related to content marketing that include tasks like keyword research, topic generation, hiring and vetting freelancers, copy editing, writing, and publishing allowing entrepreneurs to free up their time and focus more on business development and growth.

What type of businsses do you work with?

We deliver content to agencies and busineses in over 30 different industries ranging from large marketing and SEO firms to SaaS and clothing brands. We work with comanies, small and large, every day to deliver thought-leadership content. No matter what your business is, there's a good chance we can work with you to deliver you great content and if you feel that your writing is in a unique niche, just reach out to us to see if we can handle it..

What makes you different from other content writing services?

Unlike other content writing services, we take the time to learn about your business and audience in order to pair you with talented writers in your niche. You will work with the same network of writers who will be able to grasp and undertstand your business, concepts, and audience. In addition, our writers are Native-English speaking writers, based here in the United States, and have contributed to top publications like Forbes, Entrepreneur, and Business Insider.

Where can I view samples?

You can contact us in order to requests samples and we will do our best to provide you with samples relavant to whatever industry you are in. You can also have a look at our blog which contains content written by all of our writers.

Do I get to choose my writer?

No, we will actually select your writers for you, based on your business and what it does. We will pair you up with a writer you can work with on an ongoing bassis each month that has some level of experience in your industry after you sign-up for your plan and complete your profile.

What type of content do you create?

We create all types of content for our customers. Here's a list of services we offer:

  • Blog Articles
  • Newsletters
  • Press Releases
  • Web Copy
  • eBooks
  • Product Descriptions
  • Whitepapers

Can we set up a call/meeting?

Yes, if you would like to set up an introduction call with our team you can do so by scheduling an appointment.

Do you offer a free trial?

Technically, no. But we do offer a 7-day risk-free trial that allows you to try out service out for up to 7-days and still have the ability to request a refund if you decide we are not a good fit for each other.

How does billing work?

When sign up, you will also decide which plan you would like to be on. Our plans vary based on the word-count your business requires each month to connect with your audience. From the day you sign-up, you will be able request content you'd like your writer to work on. Typically, on that same day, your account manager will contact you in order to learn more about your business. You will be charged every 30 days for our service. There's no long-term committments requred so if there's any point you would like to cancel your service, you can do so free of charge.

What forms of payment do you accept?

We accept all major credit cards and PayPal.

What types of content do you create?

We creates blog articles, press releases, website copy, product descriptions, eBooks, and whitepapers. If there is another type of content you would like to have worked on such as Facebook ads please contact us before ordering.

What makes your writers better?

All of our writers are required to go through an extensive vetting process where we test our writers on their grammar and writing skills. In addition, all of our writers must maintain our writing standards thoroughout their time working for us which is determined and helped maintained by our managers and clients.

How do I tell your writers what I want?

When you sign-up, you will immediately gain access to our client portal. Here, you will be able to order new content ranging from blog articles, product descriptions, press releases, and more and submit the required details of our project's information.

Why is content writing important for SEO?

Content writing plays an important role in improving your website's SEO rankings for targeted keyword searches.

Where can I use this content?

The content our writers write for you can be used however you seem fit. Most of our customers use the content we produce them for website content that includes: Use as a blog post writing service on your website in the form of shareable, informative blog posts. To amplify your web page content and generate more leads/conversions. Educational articles can be published on your resource centre to inform customers of your products and establish you as a thought leader. Online & offline; press releases are ideal for driving attention to your business. On your case studies pages to showcase how you have helped your top supporting customers.

What is your turnaround time?

Our writing service can be typically delivered within 3-5 days. The time will depend on the availability of our writers and the difficulty of your request. We do have expedited shipping that guarantees your order is delivered to you within 3 days.

What format will you deliver content in?

We send completed projects in an online word based document. You can then export the content in any format you need or simply copy and paste it into your website CMS if the content is to be published online.

How many orders can you handle?

As many as you can submit from your dashboard! That's right, a lot...

How much is your content writing service?

We provide an incredibly affordable solution for business owners, marketers, and managers looking to get quality content at scale. We charge a flat rate price for all of our services. You can find our current prices on our pricing plan.

What if I don't like the content? Can I make changes?

Sure. You’ll have 10 days to make any amendments you like with our copywriters. From within your dashboard, you can request amendments to your articles by clicking the ‘Request Amendments’ button after an article is completed. We’ll need your details for the required changes which will go directly back to our writer. They will then get to work on the edits and re-submit the project back within 2 days.

Content Writing


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